First of all, what is VoIP? VoIP is a technology that allows for voice and multimedia sessions over the internet instead of the old Public Switched Telephone Network (PSTN). As VoIP gains traction, the number of VoIP providers also grows, and all of them will offer a unique set of services. This uniqueness it’s a must if you want to be better than your competitors and missteps come at a high price on your reputation. As a client, you require that your phone system is robust, has all the functionalities you need and can be scaled with your business, while keeping a competitive price.
When you are not satisfied with your current provider you might think of switching, which could become a waste of time if you end up with a provider that doesn’t fulfill your needs. To streamline that process we have made a list with the top 10 questions that your potential new provider should be able to respond
1 - What features and tools does your company offers?
Every provider will offer their own set of features and tools according to a determined client base. Some of them will include features such as call recording or voicemail to e-mail for free while others might offer it as an extra.
Another thing to take in account is if the features are self-managed or if the supplier has to configure them for you, also if this would incur in extra costs or it’s included in the base price. It’s up to you whether you prefer to set up the system yourself and ask for the extra support or to have it all set up by a team of experts that will ensure that everything runs well.
Also, it’s convenient to find out which tools and features the different providers offer, such as a user-friendly management portal, number porting, support availability, etc.
2 - Does your company offers mobile VoIP solutions
Nowadays, remote work has become part of our lives and thus, being able to move around with your office phone in your pocket is a must. Most VoIP providers will offer software-based VoIP services, also known as “softphone”. These apps can be installed on smartphones, tablets and computers or may be web based.
3 - When is the support department available?
This is one of the most asked questions, for the most part, the service will work flawlessly, but if it doesn’t you should be aware of the support options available. Another question would be having a dedicated account manager for service-related enquiries. Some important things are, the response time for a ticket, if support is in-house or outsourced and when it is available.
4 - What measures does the company take to ensure service quality and reliability?
There are several situations that can affect the reliability and security of a VoIP system, such as unforeseen weather conditions, DDoS attacks, data breaches and other fac